Terms of Service
Last updated: 7 July 2026
These Terms apply to the Braid Risk Assessment Platform made available at usebraid.ai and to any related Braid services, APIs and assessment functionality provided by FibreCRM Limited.
Important: Braid is a business-to-business decision-support platform for risk assessment workflows. It does not provide legal, regulatory, accountancy, tax, AML or compliance advice, and it does not replace the professional judgement of the Customer or its MLRO, MLCP, partners, employees or advisers.
1. About these Terms
These Terms of Service govern access to and use of the Braid Risk Assessment Platform. By creating an account, accessing the Platform, purchasing credits or using the Platform on behalf of an organisation, the Customer and each User agree to these Terms.
The Platform is operated by FibreCRM Limited, a company registered in England and Wales with company number 06059445 and ICO registration number ZA084151. References to “Braid”, “we”, “us” or “our” mean FibreCRM Limited unless the context requires otherwise.
These Terms do not apply to the public marketing website at usebraid.co.uk, except where that website is used to register for, purchase or access the Platform.
If a User accesses the Platform on behalf of an organisation, that User confirms that they are authorised to bind that organisation to these Terms.
2. Definitions
Account means the Customer’s account for accessing the Platform.
Assessment means a risk assessment, AML assessment, client assessment, person assessment, organisation assessment or related report generated or supported by the Platform.
Assessment Credit means a usage credit allocated to the Customer that permits the Customer to run an Assessment or other usage activity specified in the applicable plan.
Customer means the business, firm or organisation that creates an Account, purchases a subscription or uses the Platform.
Customer Data means data, information, documents, responses, instructions, policy content and other material submitted to the Platform by or on behalf of the Customer, including Assessment outputs.
Enterprise Connect means the version of the Platform that supports connection to external systems, APIs or CRM workflows.
Platform means the Braid Risk Assessment Platform at usebraid.ai and related Braid APIs, dashboards, assessment tools and services.
Standalone means the version of the Platform used directly through Braid without Enterprise Connect functionality.
Subscription Credits means Assessment Credits included as part of a monthly or annual subscription plan.
Top-up Credits means Assessment Credits purchased separately from the recurring subscription allowance.
User means any individual invited, authorised or enabled by the Customer to access the Platform.
3. Business use only
The Platform is provided for business use only. It is intended for accountancy firms, professional services firms and other business customers that carry out client onboarding, AML, risk assessment or related compliance workflows.
The Platform is not offered to consumers. A Customer must not allow an individual to use the Platform for personal, household or consumer purposes.
4. Account registration and authorised users
The Customer is responsible for all activity under its Account and for ensuring that all Users comply with these Terms.
User access
Only authorised Users may access the Platform.
User credentials must be kept secure and must not be shared.
The Customer must promptly remove access for any User who no longer requires access or is no longer authorised.
The Customer must notify FibreCRM promptly if it becomes aware of unauthorised access, compromised credentials or suspected misuse.
Account information
The Customer must ensure that account, billing and contact information is accurate and kept up to date. FibreCRM may rely on the contact and billing details held in the Account when sending operational, legal, billing or service notices.
5. Subscription plans, credits and top-ups
The Platform may be purchased on a monthly or annual subscription basis. Customers may also purchase Top-up Credits. Available plans, credit allowances, features and pricing are shown at the point of purchase or within the Platform.
Assessment Credits
Assessment Credits are used to run Assessments or other usage activities specified in the applicable plan.
Credits are not currency, have no cash value, are not refundable and cannot be exchanged for money.
Credits cannot be transferred between Customers, firms, Accounts or legal entities.
FibreCRM may change the number of credits included in a plan by giving notice in accordance with these Terms.
Subscription Credits
Unused Assessment Credits issued as part of a monthly subscription expire three months after the date they are issued.
Where an annual subscription includes credits that are issued periodically, each credit allocation expires in accordance with the expiry period stated for that allocation. Unless stated otherwise in the Platform or at purchase, Subscription Credits expire three months after issue.
Expired credits are automatically removed from the Account and are not refundable.
Top-up Credits
Top-up Credits purchased separately do not expire while the Customer’s Account remains active.
If the Customer’s Account is terminated or closed, all unused Top-up Credits are lost and no refund is payable.
Top-up Credits may be subject to the Platform features, usage limits or plan restrictions applying to the Customer’s Account.
Free trial and promotional credits
FibreCRM may allocate free trial, introductory, promotional or goodwill credits at its discretion.
Unless expressly stated otherwise, free trial and promotional credits expire three months after issue.
Free or promotional credits have no cash value, are not refundable and may be withdrawn or amended by FibreCRM where necessary to prevent misuse or error.
6. Payment, renewal, cancellation and refunds
Payment method
Payments are processed through Stripe or another payment provider made available by FibreCRM. The Customer authorises FibreCRM and its payment provider to charge the applicable fees, subscription charges, credit purchases, taxes and other amounts due for the Platform.
Stripe and invoice payments
For purchases below £1,000, payment is taken immediately through Stripe unless FibreCRM agrees otherwise.
For purchases of £1,000 or more, FibreCRM may issue an invoice. Where an invoice is issued, the Customer must pay the invoice before receiving access to the relevant credits and/or Platform access, unless FibreCRM agrees otherwise in writing.
All fees are exclusive of VAT and other applicable taxes unless stated otherwise.
Renewal
Subscriptions renew automatically for successive monthly or annual billing periods, depending on the subscription selected, unless cancelled before renewal.
Cancellation
The Customer may cancel a subscription at any time. Cancellation stops future renewal but does not create a right to a refund. If the Customer cancels during a paid period, the Customer may continue to access the Platform and use unexpired credits until the end of the paid period or until those credits expire, unless the Account is closed, suspended or terminated under these Terms.
No refunds
Fees, subscriptions and credits are non-refundable, including where the Customer cancels part-way through a month, year or other billing period. This does not affect any rights that cannot be excluded by law.
7. Customer responsibilities
The Customer is responsible for its own use of the Platform and for the information it submits to the Platform.
The Customer must ensure that Customer Data is accurate, lawful and appropriate for use in the Platform.
The Customer must obtain and maintain all rights, permissions, notices, lawful bases and consents required to submit personal data and other information to the Platform.
The Customer must ensure that its Users are trained and competent to use the Platform for the Customer’s intended purposes.
The Customer is responsible for its own AML policies, risk methodology, client acceptance process, internal approvals and regulatory obligations.
The Customer must not submit data that it is not authorised to process or instruct FibreCRM to process.
8. AI-assisted assessments and professional judgement
Braid is a decision-support tool only. The Platform may assist with research, data gathering, analysis, report generation and workflow support, but it does not make the Customer’s final risk decision and must not be treated as a replacement for professional judgement.
The Customer remains solely responsible for:
AML compliance and compliance with applicable professional, regulatory and legal obligations;
client acceptance, rejection, onboarding and ongoing monitoring decisions;
reviewing and interpreting AI-generated or AI-assisted Assessment outputs;
final risk scoring and any partner, MLRO, MLCP or senior management approvals;
SAR decisions, regulatory filings, internal escalation and record keeping; and
deciding whether any further due diligence, enhanced due diligence, advice or investigation is required.
FibreCRM does not provide legal, regulatory, accountancy, tax, AML or compliance advice. The Platform, Assessment outputs, risk scores, reports, recommendations and prompts are provided as operational and analytical support for the Customer’s own review and decision-making.
9. Acceptable use
The Customer and its Users must use the Platform lawfully, responsibly and only for the Customer’s internal business purposes unless FibreCRM has agreed otherwise in writing.
The Customer and its Users must not:
reverse engineer, decompile, disassemble, copy, reproduce or attempt to derive the source code, structure, prompts, workflows, models, methodology or underlying ideas of the Platform;
scrape, crawl, harvest, bulk extract or otherwise copy Platform content or data except through approved Platform functions;
use the Platform to build, train, benchmark or support a competing product or service;
share logins, bypass access controls or permit unauthorised access;
use automated scripts, bots, load testing tools, scraping tools or similar technology except through approved API access;
interfere with, disrupt, overload, probe, scan or test the vulnerability of the Platform without written authorisation;
upload malware, malicious code or content designed to disrupt, damage or gain unauthorised access to any system;
submit unlawful, misleading, infringing or unauthorised data;
remove or obscure any proprietary notices; or
use the Platform in a way that could damage FibreCRM, Braid, other customers or the integrity, availability or security of the Platform.
Resale, affiliate use and white labelling
The Customer may use the Platform for its own clients and internal business purposes. The Customer must not resell, sublicense, make available, provide bureau services or otherwise commercially exploit the Platform for third parties unless FibreCRM has entered into a separate affiliate, reseller, partner or other written agreement with the Customer.
The Customer may not white-label the Platform unless FibreCRM expressly agrees in writing. No white-label rights are granted by these Terms.
10. API and integrations
Where FibreCRM provides API access or Enterprise Connect functionality, the Customer may use it only in accordance with these Terms, the Platform documentation and any technical limits or security requirements notified by FibreCRM.
API credentials must be kept secure and must not be shared outside the Customer’s authorised technical team or approved integration environment.
The Customer is responsible for any data submitted through the API and for ensuring that any connected system is properly configured.
FibreCRM may rotate, revoke, suspend or limit API credentials where needed for security, misuse prevention, maintenance, service stability or breach investigation.
The Customer must not use the API to circumvent usage limits, credit controls, access permissions or subscription restrictions.
11. Third-party services and data sources
The Platform operates using a combination of FibreCRM technology and third-party infrastructure, service providers and data sources. These may include Amazon Web Services, Google Vertex AI, Tavily, OpenSanctions, Companies House and Campaign Monitor.
FibreCRM may change, replace, add or remove third-party service providers, data sources and subprocessors from time to time, provided that it does so in accordance with its data protection obligations and any applicable Data Processing Agreement.
Subprocessor and privacy information is made available through FibreCRM’s privacy materials, including the privacy policy and related data protection pages published by FibreCRM.
The Customer acknowledges that some Platform functionality may depend on third-party services and public data sources. FibreCRM is not responsible for service interruption caused by events outside its reasonable control, including outages or changes affecting third-party providers, public registers, payment services or communications networks.
12. Data protection
The Platform is intended to be used by Customers who act as data controllers in relation to the personal data they submit to the Platform. FibreCRM acts as processor when processing that personal data on the Customer’s behalf, except where FibreCRM acts as controller for its own business administration, billing, security, support and legal compliance purposes.
The Privacy Policy and the Data Processing Agreement are separate documents. The Customer must review and comply with those documents where they apply. If there is a conflict between these Terms and the Data Processing Agreement in relation to processing of personal data, the Data Processing Agreement takes precedence for that processing issue.
Customer obligations
The Customer is responsible for providing appropriate privacy notices to its clients, personnel, partners, directors, beneficial owners, PSCs and other individuals whose data may be submitted to the Platform.
The Customer is responsible for identifying and recording its lawful basis for submitting personal data to the Platform.
The Customer must ensure it has the necessary rights, permissions, authority and legal basis to submit personal data such as date of birth, home address, nationality and source-of-funds information where such data is submitted through the Platform or API.
The Customer is responsible for responding to data subject requests relating to its own clients and contacts. FibreCRM will provide reasonable processor assistance where required by the Data Processing Agreement.
Security
FibreCRM will maintain appropriate technical and organisational measures designed to protect the Platform and Customer Data. The Customer remains responsible for user access controls, account configuration, authorised use and the accuracy of information submitted by or on behalf of the Customer.
13. Confidentiality
Each party may receive confidential information from the other. Confidential information includes non-public business, technical, commercial, security, pricing, product, customer, assessment, integration and operational information.
Each party must keep the other party’s confidential information confidential and use it only for the purpose of performing or receiving the Platform services. This obligation does not apply to information that is already public, independently developed, lawfully received from a third party without confidentiality restrictions, or required to be disclosed by law, regulation or court order.
The Customer must not disclose or publish non-public Platform documentation, security information, prompts, workflows, templates, assessment methodology or other FibreCRM confidential information without written permission.
14. Intellectual property
FibreCRM IP
FibreCRM owns all rights, title and interest in and to the Platform, Braid name, software, source code, object code, user interface, workflows, AI prompts, assessment methodology, report formats, templates, documentation, branding, know-how and related intellectual property.
No intellectual property rights are transferred to the Customer except for the limited right to use the Platform in accordance with these Terms during the term of the Customer’s subscription or authorised access.
Customer Data and reports
The Customer owns its Customer Data and completed Assessment reports. FibreCRM may process Customer Data only as required to provide, secure, support, maintain and administer the Platform, comply with law, and perform its obligations under these Terms and any Data Processing Agreement.
FibreCRM will not use aggregated or anonymised Customer Data for product improvement, reporting or benchmarking unless the Customer separately agrees in writing.
Feedback
If the Customer or any User provides feedback, suggestions or ideas about the Platform, FibreCRM may use that feedback to improve or develop the Platform without owing any payment or obligation to the Customer, provided FibreCRM does not disclose the Customer’s confidential information.
Brand use
The Customer must not use the Braid or FibreCRM name, logo, trademarks or branding in marketing, promotional material, public announcements, press releases or case studies without FibreCRM’s prior written consent.
15. Support, availability and service changes
Support
Support is included in the subscription and is provided by email during UK business hours, Monday to Friday, 9:00am to 5:30pm, excluding public holidays in England unless FibreCRM states otherwise.
FibreCRM does not provide support by telephone, support portal or in-app support unless separately agreed.
Availability
FibreCRM will use reasonable skill and care to make the Platform available. No formal uptime service level agreement is provided unless FibreCRM expressly agrees one in writing.
Changes to the Platform
FibreCRM may update, improve, modify, remove, replace or discontinue Platform features from time to time. FibreCRM will take reasonable steps to avoid materially reducing the core functionality of the Platform during a paid subscription period, except where changes are required for security, compliance, third-party provider changes, misuse prevention or service reliability.
16. Suspension
FibreCRM may suspend access to the Platform, an Account, a User, API credentials, credits or any part of the service at any time where FibreCRM considers suspension necessary or appropriate. This may include suspension for non-payment, suspected breach, security risk, unlawful use, misuse, unusual activity, API abuse, suspected reverse engineering, regulatory concerns, third-party provider requirements, maintenance or protection of the Platform or other customers.
Where reasonably practicable, FibreCRM will notify the Customer of a suspension and the reason for it. FibreCRM may withhold notice where notice would create a security risk, prejudice an investigation, breach law or regulation, or increase risk to the Platform or other customers.
17. Termination
Termination by the Customer
The Customer may cancel its subscription in accordance with the cancellation process made available by FibreCRM. Cancellation stops future renewal but does not entitle the Customer to a refund of subscription fees, credit purchases or unused credits.
Termination by FibreCRM
FibreCRM may terminate the Account, subscription or access to the Platform immediately by notice to the Customer if:
the Customer fails to pay amounts due;
there is a security risk or suspected compromise;
the Customer or any User uses the Platform unlawfully;
the Customer or any User breaches the acceptable use, API, confidentiality or intellectual property provisions;
the Customer becomes insolvent, enters administration, liquidation or a similar process, or is unable to pay its debts;
there is misuse of the API or attempted circumvention of Platform limits;
FibreCRM suspects reverse engineering, copying, scraping or use of the Platform to build or support a competing product; or
termination is required to comply with law, regulation, court order, third-party provider requirements or to protect the Platform or other customers.
Effect of termination
On termination or closure of the Account, the Customer’s right to access and use the Platform ends. Unused Top-up Credits and other unused credits are lost and no refund is payable. Terms that by their nature should survive termination continue to apply, including confidentiality, data protection, intellectual property, payment obligations, limitations of liability, dispute resolution and governing law.
18. Data export and deletion
Before termination takes effect, the Customer should download any completed Assessment PDFs and other available records that it wishes to retain. Unless FibreCRM terminates immediately for cause or access is restricted for security or legal reasons, FibreCRM will use reasonable efforts to allow the Customer 30 days to download completed Assessment PDFs before deletion.
Following termination, FibreCRM will delete Customer Data from the live Platform in accordance with its data deletion processes and any applicable Data Processing Agreement. Backup copies will be removed through the ordinary backup cycle.
FibreCRM may retain limited information where required for legal, regulatory, security, audit, accounting, tax, dispute, fraud prevention or legitimate business record-keeping purposes.
19. Disclaimers
The Platform is provided for business decision-support purposes. The Customer is responsible for deciding whether the Platform is suitable for its intended use and regulatory environment.
Except as expressly stated in these Terms, and subject to any rights that cannot be excluded by law, the Platform is provided without any implied warranty that it will meet every Customer requirement, achieve a particular regulatory outcome or replace the Customer’s own policies, procedures, controls, professional judgement or review.
Nothing in these Terms limits the Customer’s responsibility to comply with applicable law, professional obligations, regulatory requirements and internal policies.
20. Limitation of liability
Nothing in these Terms excludes or limits either party’s liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
Subject to the paragraph above, FibreCRM’s total aggregate liability arising out of or in connection with the Platform, these Terms, any subscription, credits, support or related services, whether in contract, tort, negligence, breach of statutory duty or otherwise, is limited to the fees paid by the Customer to FibreCRM for the Platform in the 12 months immediately preceding the event giving rise to the claim.
The liability cap applies in aggregate to all claims and events arising in any 12-month period. If the Customer has used the Platform free of charge, FibreCRM’s total aggregate liability is limited to £100.
21. Changes to these Terms and pricing
Changes to Terms
FibreCRM may update these Terms from time to time. If FibreCRM makes material changes, it will take reasonable steps to notify Customers, such as by email, in-Platform notice or publication within the Platform. Continued use of the Platform after the effective date of updated Terms constitutes acceptance of those updated Terms.
Pricing and plan changes
FibreCRM may change subscription prices, credit pricing, plan features and credit allowances by giving at least 60 days’ notice. Price changes apply only at renewal unless the Customer expressly agrees otherwise or changes are required due to tax, law, regulatory change, third-party provider requirements or misuse prevention.
If the Customer does not agree to a price change, the Customer may cancel before the relevant renewal date. Continued use after renewal indicates acceptance of the updated price or plan.
22. Disputes and governing law
Escalation
If a dispute arises, the parties will first try to resolve it through good-faith discussions between their usual contacts. If the dispute is not resolved within 14 days, either party may escalate it to senior management.
If the dispute remains unresolved 30 days after senior management escalation, either party may propose mediation. The parties will consider mediation in good faith before starting court proceedings, unless urgent injunctive relief, debt recovery, security protection or other urgent legal action is reasonably required.
Law and courts
These Terms and any dispute or claim arising out of or in connection with them, their subject matter or formation are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where a party seeks urgent injunctive or protective relief in another appropriate jurisdiction.
23. General provisions
Notices
FibreCRM may send notices by email, through the Platform or to the billing or account contact details held for the Customer. The Customer must keep its contact details up to date.
Assignment
The Customer may not assign, transfer or subcontract its rights or obligations under these Terms without FibreCRM’s prior written consent. FibreCRM may assign or transfer its rights and obligations as part of a restructuring, sale, merger, group reorganisation or transfer of the Braid business or assets.
Severance
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions continue in force. The invalid or unenforceable part will be interpreted or replaced so far as possible to achieve the original commercial intention.
No waiver
A failure or delay in enforcing these Terms does not waive any right or remedy.
Entire agreement
These Terms, together with the applicable Privacy Policy, Data Processing Agreement and any plan, subscription or purchase details shown at checkout or within the Platform, form the agreement between FibreCRM and the Customer for use of the Platform.
Third-party rights
Except for FibreCRM’s group companies, service providers and licensors where relevant to enforcing rights under these Terms, no person other than FibreCRM and the Customer has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
24. Contact details
Questions about these Terms should be sent to:
Legal entity | FibreCRM Limited |
Company number | 06059445 |
ICO registration | ZA084151 |
Address | Pool Innovation Centre, Trevenson Road, Redruth, Cornwall, TR15 3PL, United Kingdom |
hello@fibrecrm.com |